where did I go today on my R1200 R...?
Funny you should ask - I took my bike in for its scheduled 10,000 km service today. Here's a letter I've just written to the (names deleted) dealership:
G’day XXX.
I brought my bike in for its 10,000 km service today.
Your techs dealt with me promptly and courteously, and I was quite happy with the bike when I collected it later in the day.
However, I was absolutely gobsmacked to find that I’d been charged no less than $84 for 4L of engine oil. This is a rip-off of mammoth proportions, and I cannot see how it comes anywhere near to being justified. I could buy 4L of branded top-quality fully synthetic oil locally for around $60 – even less when it’s on special, so how you arrive at $84 for a non-synthetic is beyond me – and beyond a joke. And please don’t tell me that it’s a ‘special’ BMW oil – oils ARE oils in this case!
The most I’ve ever been charged for 4L of engine oil oil in the (recent) past was $60, and I was unhappy at that – can you imagine how I feel at now being charged almost half as much again.
I’d like to hear an explanation of this cost. I am commercially-enough astute to know that you have to put a margin on the cost of your consumables, and I don’t expect them to be passed through to a customer at your cost – but you must be profiteering to a huge degree at this price.
It is convenient for me to use XXX for my servicing, and I have no complaints about quality or service, but I do object to being ripped-off.
I await your response.
Yours…
Lawrence Watson
August 27th 2013
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(Guess which dealership I won't be using again in future - unless I get a rational explanation...)
Lawrence of Suburbia
Outer Brisbane, SE Queensland, Australia
2012 R1200R: Montego Blue with ABS, ASC, ESA, RDC, OBC, Puig rear hugger, Stebel Magnum horn, Grip Puppies, ss oil-cooler guard, Abdeckring installed, Go Cruise throttle control, Wunderlich ‘Trophy’ fairing. Now at 10329 km…